AXA Assistance

General information

This page main purpose is to create a community with our customers. This page is not an after sales service. Representatives are at your disposal via private messaging during GMT business hours for questions related to our Schengen insurance offers or for general guidance. Clients are invited to use the contact information provided on their policy for any specific inquiries. Offensive comments, photos or links posted on this page against AXA Assistance judgment or against our employees/affiliate will not be tolerated. Members that will be offensive will be warned first, if they start again they will be banned. AXA Assistance Team has the right to remove any message that we find inappropriate and that does not meet certain requirements.

AXA Assistance Facebook policy:

AXA Assistance Team has the right to remove any message that they find inappropriate and that does not meet certain requirements such as:
- It is forbidden to make fun of someone. Respect the choices and privacy of others. Any offensive or inappropriate comments that are connected to race, religion, social class, ethnicity, national origin, gender, gender identity, sexual orientation or disability.
- It is forbidden to post comment that harass, insult, abuse or threaten our audience.
- All comment related to advertising or not concerning AXA Assistance.
- Any obscene, indecent, pornographic, sexual or otherwise objectionable content or language.
- Any content that condones violence, is subject to legal issues, encourages illegal behaviour or is disruptive to the community (such as political or religious views).
- Any posts that contain personal information such as: policy details, address, email address or phone number.
- Any content that is repetitive will be blocked as a spam.
- Any commercial content that intends to recruit followers or sell services on our page.
- Any content that does not follow Facebook’s posting guidelines and Terms of Use.
- Any content that contains viruses or programs that may harm other computer users.

Do not expose any personal information regarding your contract on public spaces. Avoid commenting and sharing information that could be used to identify, track or contact you. Be smart in order to avoid harassment. In case you want to contact us please do so by personal message only.

About AXA Assistance
Our vision: being a proactive partner who redefines service, every day.
We believe that assistance companies must create innovative solutions, leveraging cutting-edge technologies to meet their customers' specific needs. The AXA Assistance offering is based on a highly committed team of men and women who are proud of their service and always ready to do whatever it takes to help our customers.
- Our corporate mindset incorporates 4 core values: commitment, empathy, creativity and pride. These values express our beliefs and define our behavior on a daily basis.