Happyfones

General information

Welcome to Happyfones. We’re about just one thing – a happy repair is a happy customer.

We lovingly return our customers faulty or damaged mobile phones, tablets and other gadgets to a happy, working condition. We aim to do so quickly and efficiently, all the while ensuring a hassle and stress free experience for you. We’re based in Bedford, but we repair devices for people all over the UK.

Never before have we been so dependent on our mobile devices. In fact, we use them to such an extent that they have become integrated into our daily lives. People of all ages are now joining this new mobile generation.

But when things go wrong, it can be a real problem. We founded Happyfones because there was clear lack of choice about where to get devices repaired. Either pay extortionate rates from the manufacturers or ‘try your luck’ with a local repair shop where the staff are not always well trained, the parts may not be of a good standard and usually there is no warranty.

Happyfones is about giving you a better choice. With over 25 years of repair experience, we provide you with the highest standard of repair, class leading customer service and the best value for money in the market. All of which is backed by our 12 months warranty (terms & conditions apply).

We understand that you may be a little anxious about sending your device for repair to a company found on the internet. Many of our customers send us their devices by mail and never get to meet us in person. That’s why we make an extra effort to keep you informed and updated throughout the whole process; from letting you know when we receive your device right through to when you can expect it back. These aren’t just empty words; communication and service is how we demonstrate we are different from the rest.

Quality of repair is critical to our reputation. There are many unscrupulous repair centre’s operating across the UK, where they may fit inferior quality parts, and have untrained technicians. At Happyfones, we are clear and honest about what we do and how we do it. Most of our business is generated by referral and word of mouth so it is in our interests to ensure our customers are happy all the time.

We try our hardest to provide our customers with the best experience possible. But there are always ways we can do better (we’re not perfect!). If you have ideas or suggestions on how we can improve, or if you wish to make any comments about our services, please do let us know.

* For our terms and conditions, please visit our website www.happyfones.co.uk