Vaillant Group

General information

Vaillant UK House Rules

Thank you for joining our Vaillant UK Facebook Page. We want you to like using our page and hope you find our content useful.

We want you to enjoy being part of the Vaillant community and for you to share your thoughts with us and other followers.

By using our page, you agree to comply with the Facebook Terms of Use, Facebook Community Standards and Facebook Statement of Rights and Responsibilities and our House Rules which we may modify from time to time. Our House Rules have been designed to provide some guidance around what you can and what you shouldn’t do on our page. Please take a moment to read through our House Rules to ensure you and others enjoy using our page.

Whilst using our page, we encourage you to:

• Join in the debate. We welcome constructive feedback and general comments via our 'Feedback' section. Please always be respectful to other users.
• Tag Vaillant UK in your photos. We’d love to see pictures of your heating systems!
• Look after your personal information. Always be careful about posting your personal details (remember you can always send us a direct message on Facebook, email us at info@vaillant.co.uk or call us on 01733 828100.)
• Like our posts and images

Whilst using our page, please do not:

• Post anything inappropriate, swear or use language which may offend others
• Provoke, attack or offend others
• Post anything that is not your own material or that breaks the law, including breach of copyright
• Post spam or links to websites
• Advertise products or services
• Post any content or do anything that could potentially affect anyone’s safety

Any comments that do not comply with our House Rules may be removed from our page at our discretion. If your activity on our page contravenes one or more of the above points you may be blocked from our page and reported to Facebook.

Important information

If you have a Customer Service query, we recommend you call us on 01733 828100. Our Facebook team will do their best to respond to you Monday to Friday, 9-5pm. All questions and queries outside of these hours will be dealt with on the next working day.

Our contact details can be found at http://www.vaillant.co.uk/contact-us/