Abellio Greater Anglia

General information

We believe Social Media is a great way to keep you informed about our service and to provide a forum in which all our customers can ask questions and obtain information from us. We therefore ask for the help of all users in refraining from using offensive language and ensuring content they post is appropriate when contacting us.

In return we aim to provide a friendly, efficient and useful service with live updates on our service from our @greateranglia Twitter feed during staffed hours as well as ensuring our users comments are heard within Greater Anglia.

We currently monitor our Social Media streams between 06:30 and 20:30 Monday to Friday. If you’d like a response to a query, please let us know using our Twitter Feeds (@greateranglia or @stansted_exp). We monitor posts to our Facebook page but do not routinely reply directly to these. Our news Twitter account @GreaterAngliaPR is monitored from 09.00 to 17.00 Monday to Friday only, not including Bank Holidays.

Because Social Media is a public forum there are some topics we don’t discuss (for example issues around specific members of staff). If you’d like to raise these you’re welcome to do so via our Customer Relations Team.

We hope users will respect this but we do reserve the right to block and report comments that are obscene, indecent, libellous or threatening to other users or the Social Media team. Please stick to the topic of the post when joining the conversation. We also ask that you do not spam or deliberately disrupt a conversation. Users who choose not to comply with this will receive a warning and where we feel it is appropriate we may remove access to posting and commenting on all our Social Media feeds and delete comments.

Our Social Media streams are run for our users so if you have ideas for improvements or new ways we can use Social Media to have a positive impact we’d be very happy to hear from you.

Thanks for reading,
Greater Anglia Social Media Team