Shade Station

General information

So why buy from Shade Station? The answer is simple, quality. Here at Shade Station we pride ourselves on a continued passion and fervour for excellence in everything we do; from customer service, our beautiful flagship store and right through to the products we sell. Founded in May 2000, we are now the UK's largest independent online sunglasses and watch retailer and are registered dealers of every item that we sell. This means that you will receive a manufacturer’s warranty with all products and an unrivalled level of service at all times.

Straight off the back of our first ever television advertisement campaign, we are a growing and ever evolving company which continues to strive to expand it’s ever more stunning product range. With over 120 brands in stock and over 100,000 watches and sunglasses being held in our state of the art warehouse facility, you can be assured that the item you receive will be of the highest possible standard.

We like to work closely with our brands and even more closely with our customers to build up long term and lasting relationships to give you the finest levels of customer service you will find anywhere on the internet or high street. It is these relationships that bring our customers back again and again and you can be assured that should you choose to buy from Shade Station, you too will receive the same level of unsurpassed service.

Stock

Our website operates on a live data system which means that if it says ‘in stock’, it means ‘in stock’! We have all had those experiences and feelings of being misled by a company, however here at Shade Station we pride ourselves on a code of conduct which includes complete honesty.

Free Next Day Delivery

As we hold masses of stock in our expansive warehouse facility, we are able to provide free next working day delivery within the UK on all orders over £50.00. All orders, no matter what the value, are shipped on an insured and tracked service to ensure the safety of your parcel right up to your door. Moreover, unlike most companies, we take orders right up until 5pm and still guarantee next working day delivery… now you can’t get much fairer than that.

Completely UK Based

Everything we do is based right here in the UK; from our warehouse, offices to our flagship store in Leeds. This means that our customers can buy in confidence and be sure in the knowledge that your item is in stock and shipped securely.

Price Match Guarantee

We are confident that our prices are amongst the lowest you will find anywhere, however should you manage to find it cheaper elsewhere we will be happy to price match any like for like quote. There is a simple online form on all product pages, or call us on 0844 848 78 78 to do so and you are guaranteed a response within 1 hour between 9am-6pm.

Unrivalled Returns Policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and in original packaging within 14 days of receipt and we will issue a refund on receipt, or exchange the item for a different model/colour if preferred (excluding custom made items which are non-returnable unless faulty). It really is that simple.

Completely Free Bracelet Adjustment

We offer a free watch bracelet adjustment service on all physically adjustable watches; so if you don’t have the time to get it done locally…let us do it for you! Simply put your wrist size in the additional comments section of the checkout page and leave the rest to us.

100% Secure Transactions

Our state of the art payment system ensures the complete safety of your card details which means that there is no chance of them being intercepted or taken in any way. Once your payment is successful, no card details are retained giving you peace of mind while you sit and wait for your designer gear to arrive at your door!

Style Bank Points

Here at Shade Station we like to reward our loyal customers with a continuous discount off their purchases. Whenever you place an order with us, whatever the value, you will automatically be entered into our Style Bank Point Scheme.

5% of the value of a purchase will be given to you in points and 1 point is equal to £1 to redeem against future orders! Our customer's continued loyalty is very important to us so we feel the need to reward them as much as possible.

Technical Knowledge

Our staff work closely with our products on a day to day basis and this means that we have an unsurpassed level of technical knowledge about every item that we sell. If you need something answering and you need it answering well, our trained customer services team will always be there to help. Whether you need to know the size of a watch or the technical light transmission of an Oakley Sunglass lens, you will get an effective reply in quick time!