Co-op Legal Services

General information

The fee we quote is the fee you pay. When we have provided a written quote for the agreed work, that price will not change.

You don’t have to be a member of the Co-op to use Co-op Legal Services, but members can get 5% off our legal services by calling 0330 606 9598 and quoting code MEM305, until this offer expires. For details see http://www.co-operative.coop/membership/points-and-offers-new/5-percent-off-all-legal-services/

As part of the Co-op Group our values of openness, honesty, social responsibility and caring for others are core to the service we provide.

Our customers consistently rate the quality of our legal advice and services at 4.4 out of 5 stars.

For assistance call 0330 606 9548 and we will help you.

Our Legal Services

Family Law & Divorce
Employment Law
Personal Injury
Conveyancing
Will Writing
Probate

The Co-operative Legal Services and Co-op Legal Services are trading names for Co-operative Legal Services Limited. Company Number 05671209.

Regulated by the Solicitors Regulation Authority under registration number 567391.

Social Media Community Policy

We want Co-op Legal Service’s social media pages to be open, welcoming and constructive environments where you can get involved. The following has been collated to share how we aim to provide quality environment(s) for our fans/followers. Please take a minute to read them and keep them in mind whenever you participate.

Our Social Media Community Managers work diligently to post accurate, timely, relevant content to build communities that give an understanding of the various ways Co-op Legal Services supports the notion of being ‘here for you for life”.

As part of this we welcome your opinions both positive and negative. We know that you may not always necessarily agree with us or other participants but we ask that you treat everyone within these communities with respect.

Co-op Legal Services is not able to provide specific legal advice via its social media pages and does not believe it to be appropriate to answer questions upon any specific ongoing matter that you might have with us. In these instances please contact us direct or via our website for further assistance. You should always seek considered legal advice before acting upon information received via social media pages.

Should you choose to ask questions or post information relating to you personally please be aware that any information you submit will be subject to the data rules for that specific channel (be that Facebook, Twitter, You Tube or any other) but that we will use that information only to respond to your request. We do our best to respond to questions and comments as quickly and effectively as possible, however there may be times when there is a delay, if this is the case please be patient as we do what we can to continually improve the experience within our communities.

If you have a question that we are unable to answer publicly through the social media account you have contacted us for privacy reasons you will be directed to one of our trained customer service advisors who can discuss individual circumstances in detail.

We also hope that where appropriate you will share content (such as images and videos) and commentary that is both relevant and respectful to the community as a whole. We cannot take responsibility for the content published by fans/followers and we assume that anyone sharing this user generated content has the right to do so, for example has permission of the photographed individuals. Please do not post images/videos you do not have permission to post, including images/videos of children without the permission of a parent or guardian. By sharing images, video, or other material on our channels, you grant permission for us to use your content in our marketing material, but you will be contacted if this happens.

We would like our social media communities to bring people together and offer opportunities to interact with others. However we do not endorse any opinions on our social media channels not specifically posted by our team and we are not responsible for the accuracy of any of the claims, information, advice or comments posted by fans/followers on our channels and accept no responsibility for any resulting loss or damage.

When participating in our social media communities please remember:

Your content is public:

Once your comment is online it is in the public domain - everyone with internet access can read it. Don't forget that you are legally responsible for what you submit.

Confidentiality
Please keep your own personal details safe and respect people's privacy by not submitting confidential or private information, for example, publically posting telephone numbers, email addresses or any other contact details.

Trolling
Spamming us repetitively with the same point (even after we’ve made an effort to engage with you and address your issues), deters other followers from engaging with us. This behaviour will not be tolerated.

Abuse
You must not make or encourage comments which are:
• Abusive, harassing, stalking, threatening or attacking others
• Defamatory, offensive, obscene, vulgar or depicting violence
• Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs
• Fraudulent, deceptive, misleading or unlawful
• Violations of any intellectual property rights
• Uploading files that contain viruses or programs that could damage the operation of other people’s computers
• Link baiting (embedding a link in your post to draw traffic to your own site)

No advertising
Any postings on must be relevant to Co-op Legal Services or the wider Co-op Group. Unsolicited postings that advertise a commercial service or product will be removed.

Removal of content, warnings and suspensions
If you breach any of the above rules we will take the following steps:
1. Co-op Legal Services will always try to resolve an issue first with anyone who violates the house rules
2. If Co-op Legal Services needs to moderate or delete posts, we will always explain our reasons for doing so, pointing to the relevant section of this policy.
3. We reserve the right to ban fans/followers from our social media communities for serious violations or repeat violations of this policy.

It's very rare that we need to enforce these rules, but we hope you understand the reasons. Thank you for your understanding and support in making our social media communities a productive and enjoyable experience for everyone involved.

We reserve the right to change these terms and conditions at any point, not least because things change so fast in the online environment. If they are important to you, please check back regularly.

General information
Our Facebook page is where you can chat with us and each other about anything related to Co-op Legal Services or the Co-op Group. Our small team will do its best to keep you up to date with what’s going on and respond to any questions or queries you have.