NFAN

General information

Passionate about what we do, we are all proud to be associated with NFAN ...

Welcome to the facebook page for Northern Fan Supplies Ltd, EIV (2009) Ltd and Northern Fan Supplies (East) Ltd. We are an independently owned company, which gives us the freedom to offer the best and most importantly the right advice, first time and every time. If you are looking for a fan for your new kitchen/bathroom or a replacement for a broken fan you are in the right place. We also supply products to the commercial market please see our website for full details.

Our buying power with our major suppliers means that we can offer you the right solution at the best price. We are so confident that you won’t find a better price elsewhere that we will guarantee to match any price found. Offering the right advice at the best price counts for nothing if the quality of the goods are not of the highest available.

At nfan, we only supply products from major manufacturers and only the market leading products. When you buy a product from us you know that 100’s of years of engineering experience and know how has gone into your purchase, you can be assured that you will have made the right choice.

Whether you want to buy on line or at one of branches, our number one priority is you the customer.

You can buy directly from our website www.nfan.co.uk. The products that we sell though the web site are less than 5% of what we sell though the branches, if you need a product and it’s not on the site please contact us, you’ll probably find we sell it anyway. Our portfolio is so big we could never fit everything in and some products like “Air handling units” for instance have so many variations it would be impossible to allow for them all. All you need to know is if it’s to do with ventilation and it’s manufactured by a major manufacturer or a market leading product we distribute it. Give us a call, an email or a question via our blog, give us a try, you won’t be sorry.

Customer Service

Our customer service levels are of the highest quality, we know however no one is ever going to admit to bad service, so we invite you to make a call / send an email / or ask a question via our blog to test our service levels.

To ensure our customer service continues to be of the highest quality we constantly review our systems, incorporating new systems and methods as they become available, we also welcome any comments from you our customers.

To us customer service is more than just offering great service, we think to enhance that service you need to include the following elements

Product Knowledge

We have all been trained on every product we sell, so no matter what the question is, “how big” or “how small” or “is it Part F compliant” or “is it ERP 2015 compliant”, we have the answer.

Technical Knowledge

Part of our product training includes all technical aspects of the product, as an example if you need help deciding which fan you should use in your bathroom and your bedroom is next to the bathroom, you don’t want it to sound like the 9.30am train from Manchester to London has just travelled past your door when the fan is switched on.

Our technical knowledge encompasses all areas of ventilation, from industry to commercial to domestic applications.

System Design Help

We are asked every day to offer help with design. Whatever your system or application, we are pleased to offer help and advice, so if you’re not comfortable making the choice let us make the right choice on your behalf, safe in the knowledge it’s the right choice for you

Help with Wiring

Fan not working or not sure how it should be wired, every manufacturer does it differently, and luckily over the years we’ve wired every product we sell. This has included over the telephone with the customer or an electrician at the other end. We continue to help until we get confirmation the problem has been resolved.

After Sales

We take great pride in our after sales service as well as pre sales service, if you have a problem, any problem, we will work with you until it’s resolved. We have our own service engineers, which give us access to the whole of the mainland UK, and if we can’t remedy the issue over the telephone or via email, we will send our engineer, with a replacement or spare parts to ensure the problem can be resolved, Fee may be charged.

If at any time the product develops a problem, for example a noise you’ve never heard before, or you switch it on and nothing happens, give us a call and we’ll try and pin point the cause over the telephone, even if the product is out of its warranty period.

Please remember we’re here to help you, because without you we wouldn’t be here.

We think the “about us” is about now and the future, but if you want to know our full background of where we came from, how long we’ve been around, or are we all married, just ask and we will gladly bore you for as long as you want with all the details.

Our final message

Buy from us and we’ll never give you reason to buy from anyone else, give us a try and we promise you won’t be sorry.