Vocalcom UK

General information

Vocalcom (www.vocalcom.com) is one of the foremost players in cloud customer contact technology and powers customer connections that transform businesses globally while delivering transformative business results. Vocalcom's award-winning cloud customer contact platform empowers companies to create effortless omnichannel customer experiences, journeys, and relationships and drive a more effective sales team.The Vocalcom customer contact technology provides full visibility and valuable context in the customer journey across all touchpoints, channels and interactions, to help companies engage their customers and employees while dramatically improving the efficiency and effectiveness of marketing, sales, and service.

Vocalcom is trusted by more than 3,700 customers to orchestrate over 5 billion customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 128 countries and six continents, Vocalcom's customers include WebHelp, Cardif Insurance, Thalys, Kabel Deutschland, McDonald's, VINCI Highways, Disney, ITV, Renault, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Kia Motors.

What makes Vocalcom customer contact technology stand out is that in addition to advanced customer contact features, it gives you flexibility and boundless customization. Vocalcom integrates seamlessly with Salesforce and MS Dynamics and helps businesses benefit from sophisticated call routing features and full omni-channel capabilities. Vocalcom makes it possible without hardware, or coding.

It offers skills based & data-driven routing, Visual IVR, intelligent multichannel queuing, virtual hold, real-time customer feedback survey, PCI-compliant credit card processing, comprehensive analytics, a smart dialer and a wide variety of both agent and supervisor functions.

Queue callback routing removes hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue. Vocalcom virtual hold can also let customers choose to receive a call when an agent is free, eliminating hold time, reducing abandonment, smoothing out call spikes, and giving customers back what they value most – their time.

Loved by 550,000+ users for its user interface, Vocalcom is one of the most popular names in contact center solutions, conversational commerce, omnichannel interaction management and sales acceleration technology.

Vocalcom is outperforming the rapidly expanding cloud contact center market since it has evolved into a disruptive conversational commerce Platform. Vocalcom 's cloud technology is easy to buy, implement, and use.

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