Cherwell

General information

As a member of the national trading group Nationwide Hygiene Supplies and their joint venture partner in Europe, INPACS, we offer you all of the benefits of a local firm with the strength in depth that only a large international company can offer. This is the substance behind our guiding philosophy ‘Think Global, Act Local’.
It means that we can bring you all of the advantages of commercial scale - low prices and strong service support - and all of the customer service benefits of a local supplier, who truly care about their customers.
Our team philosophy is that we should be an ‘expert for the customer’, ensuring that we properly understand your business and product requirements, tailor our proposals and solutions accordingly, and provide the top quality support, coordination and advice you require.
As well as technically qualified to BICs standard our sales and customer service teams attend regular product and sales training. Many of our people also have 25 or more years experience in the industry.
Our objective on core lines is to deliver in full and first time, next day from order receipt. We have invested significantly in our logistics capability over many years to achieve this objective.
Using our own delivery fleet we make daily deliveries throughout the Midlands regions from two depots, holding over 8,000 stock lines. All our logistics team members have extensive experience and understand the importance of delivering to your premises at the right time and exactly where you need the goods to be placed.
Our supply chain partners include all of the UK and world leading manufacturers for cleaning, hygiene, catering and business consumable products.
Through our membership of Nationwide Hygiene Supplies and INPACS we enjoy a special partnership status with all these suppliers.
This means that we can assemble a wide range of products, on best buying terms, giving you the lowest prices on a complete one-stop shop basis.
Quality is at the heart of our operations. For Cherwell, quality means first class customer service, including product reliability, delivery fulfilment, responsiveness, and after sales service, as well as the efficiency of our operations. See our Quality Statement for further details.
As a formal endorsement of our quality drive, we have been ISO 9001 certified for over 20 years and we are also proud holders of the Royal Warrant, a recognition of a long period of high quality supply to the Royal Household.