New Horizons Broad Oak

General information

Our support services are designed with the individual service users in mind.

• Motivating people to learn independent living skills including travel training, money skills, cooking and shopping.

• Assisting people to integrate into everyday community activities such as bowling, swimming, cinema, pub lunches and hairdressing.

• Keeping those with more severe mental health issues or disability in touch with the relevant statutory services.

• Assisting with shopping and budgeting.

• Assisting with obtaining welfare rights advice.

• Helping to link with social support networks including Mencap, Gateway Club, Youth Clubs and Discos.

• Accompanying people to Opticians, GP, Hospital or Dental appointments.

• Help with finding and keeping accommodation

• Monitoring people’s well-being.

• Undertaking personal support tasks where specified in the Support Plan such as feeding, managing continence, washing and dressing.

• Sitting service.

• Respite service – 24 hour care in your home.

• Personal hygiene and bathing service.

Each Support Worker has an enhanced CRB check & POVA check before they are able to work. Support workers undergo induction training, mandatory training, NVQ training and regular supervision from their line manager.

This ensures that we deliver the highest quality of service to you. All staff are assessed for training needs on an individual basis. No member of staff is permitted to work with people until we are satisfied they are competent to carry out their duties. Staff are specifically matched to a service user to enable them to utilise previous skills or training and experience.

We have a Resource Centre on Westwood Industrial Estate in Margate, we use this Resource Centre as a base when the weather is not so good, but we mainly like to get our Service Users out and about. We meet at the resource centre in the mornings and head out in groups from there.