Adept home improvements

General information

Adept Home Improvements Ltd was incorporated on 22nd July 2016

Our Customer Charter

• Respect the Homeowner’s rights at all times.

• Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract.

• Supply a written quotation when submitting a tender for contract.

• Comply with all laws, statutory regulations and Building Regulations.

• Maintain adequate employers and public liability insurance.

• Respect Homeowner’s privacy and take all steps to ensure the security of their home and a safe working environment, with specific attention to the Control of Substances Hazardous to Health Regulations and the safe and secure disposal of waste, and Work at Height Regulations.

• Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the Homeowner.

• Arrive at the agreed time for appointments with the Homeowner and to give advance warning of any unavoidable delay.

• Ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract with the Homeowner prior to proceeding.

• Ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed.

• Leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract.

• Have a complaints procedure that ensures we will respond to any complaint in a reasonable time and in a proper manner.

• Be fully responsible for all colleagues and sub-contractors in meeting these standards at all times.

• Ensure that our current excellent legal and financial credit rating does not fall below the required limits.