Nayland Care

General information

We have been supporting people to live in their own homes since 2001. I started the company up from my lounge after picking up a self help book that had been gathering dust, originally given to my now ex husband. One sentence jumped out at me "who limited your thinking so that you believe you only ever work for other people " ? I had no money and no business acumen but I was feeling very positive. I was going to create the best care agency and offer the best possible service to older and vulnerable people. I joined several care agencies to check out how they worked, what they offered and more importantly what they didn't. I learned how to turn on a computer and then discovered all of its wonderful tricks. Six months later I was up and running from my lounge. I got my first customer from one of the homes I was sent to when I was doing the agency work. I then walked into a council building to try to secure home care contracts. I had call a few days later asking for help with a gentleman struggling to cope at home. I was still a one man band at this point so I supported the gentleman myself. The business really started to take off from that point. By 2003 I had achieved Investors in People award and the company picked up best New Company award in the County Business Awards. My lack of attention from my school days came back to haunt me and I realised I needed to learn some appropriate management skills so I trained while I worked and I had my higher diploma within the year. The company went from strength to strength and in 2005 my achievements were recognised in the business community when I was awarded Businesswoman of the Year. My daughter joined the company at this time, starting out as a care worker at my insistence and working her way up, until her hard work paid off in 2009 when she awarded Trainer of the Year at the Great British Care Awards. The company now provides around 8000 hours of care across Essex and Suffolk from a wonderful team of 60 dedicated genuine care staff. Not bad for a girl brought up in the Gorbals Glasgow, and very proud of my roots I am too.
Our success is not just limited to the value and respect we place in our staff. We listen to the things that are important to people, their fears and anxieties and we create a plan of support that puts that person at the centre. My values, my understanding of real people and the responsibility and debt we owe to older people is visible in every employee.