NetHelpDesk Ltd

General information

http://www.nethelpdesk.com

Tailor and customise NetHelpDesk to meet your business needs, and not the other way around!

Unique NetHelpDesk Features:

World's only ticketing system with full 2-way Exchange MAPI Calendar Synchronisation.
World's only ticketing system with full Rich Text Format interface, including embedded images.
We host or you host - World's first Help Desk software vendor to publish our windows application.
One-click QuickBooks/Sage set-up wizard, with 2-way integration.
End-user Web Portal for Customers to log tickets, that can integrate easily into your own website.

Other NetHelpDesk Features Include:

Blackberry/iPhone/Android friendly technician portals.
Send and receive tickets via email - with full 2-way threading.
Keeps full auditable trail of actions.
Managerial Overview Dashboard - with Public Display option.
Easily controlled Knowledge Base.
Asset Management with Automatic Asset Discovery.
Technician Time Recording, Timesheets and Calendar.
Advanced SLA Handling with SLA Monitor for Management.
ITIL Compatible.
Integrates with Google Maps.
Easy Intuitive Design.
Process IT / HR / Maintenance requests.
Sales Order Processing.
Supplier Contract Management.
Reporting with Designer and Query Builder.