Burley's Home Care

General information

We provide high quality care in a personal, loving, and compassionate way. We work hard keeping you happy, safe and independent in your own home for as long as possible. After all, home is really where your heart belongs.

PERSONALISED CENTRED PLANNING

We work with each person to help them develop a Person Centred Plan. We work with the person’s wider circle, their families, friends, advocates and other professionals to ensure the plan truly reflects their needs and preferences.

The plan is outcomes focused and includes details of all areas of support required to meet each person’s individual needs, wishes and aspirations.We ensure support/care plans are reviewed regularly so that they continue to be appropriate and effective.

The Plan will be monitored by one of are Dedicated Care Manager to ensure that individual goals are being met and new goals set to ensure people are assisted to reach their potential.

Here are some of the ways that Burley’s Home Care can support an individual within their own home.

PERSONAL CARE

This can typically cover a wide range of everyday personal requirements including:

Washing and bathing
Dressing and undressing
Assistance with getting up and/or putting to bed
Assisting or prompting medication
Moving and handling with or without the use of mechanical aids
Assistance in the application of preventative creams/ointments
Meal preparation
Light household duties, such as cleaning and laundry
Shopping for food and small general household items
Accompanied visits to appointments and social outings
Companionship
Respite care
Errand services
Incontinence care
Assistance with the care of pets
Monitoring of and the collection of prescriptions*
Visits can be as short as half an hour, or as long as you need.

*There are limitations regarding the extent of services provided. Please contact us for more details.

QUALITY CONTROL

In order to maintain our standards of excellence, each Client’s complete satisfaction is paramount. We carry out an initial personal assessment in the Client’s own home in order to determine each person’s individual circumstances and requirements. This includes a Manual Handling and Environmental assessment.Then we complete a full risk assessment of your home and record all of this information in your Care or Support Plan. At the same time we discuss our Terms of Business and fully inclusive charges, together with the various methods of payment.Once completed we ensure that we select only the most suitable candidate for each particular assignment. We regularly monitor the standard of service we offer, encouraging feedback of complements, complaints or constructive criticism.

CONTINUITY

Most specialist needs can be catered for, whether of a physical or mental nature by staff with the appropriate knowledge and expertise. We ensure that every member of our Home Care Worker team is as reliable and dependable as possible. We will endeavour to send the same person/people whenever possible – we only replace Care Workers where legitimate circumstances arise that necessitate it and are beyond our control.

We pride ourselves on providing continuity of care and our carers build strong relationships with their clients that are often formed for years.