East Grinstead Watch Company - Items of Beauty

General information

A personal message to our customers

Our new managing company directors are Adam Carr and Rebecca Hazell, long term friends and business associates of our founder Paul Thorpe who retired from the Company in September 2015.

Adam has been a supplier to the watch and jewellery trade for more than 30 years and brings a wealth of experience to the business. He owns a long established jewellery and jewellery manufacturing business and has a strong established team.

Upon taking over ownership at Items of Beauty, East Grinstead Watch Company, know officially Carr Hazell Limited Adam said:

"I am looking forward to the challenge of taking over such a highly respected and well known business and intend to take it to the next level.

"This company has a long tradition of quality customer care and that will always remain our ethos".

I honestly feel that I know exactly what my customers want and indeed, expect for their money. This is because I’m very careful when it comes to spending my own hard earned cash myself.

Remember that before you invest in one of my watches, I have already invested my own money in it – which says a lot for any watch because I am known within the trade as a very fussy buyer indeed.

I’m fully aware that any potential customer will look around to compare condition and prices but I am confident that you will come to the conclusion that my watches are quite easily the best value for money (and condition) that you will find.

Dedicated to customer care:

My philosophy has always been "customer service and quality goods means your customer returns" and this has worked very well for me over the years. Many of my clients are regulars who return again and again.

Many people are naturally dubious about spending a large amount of money on the internet for something that they haven’t actually seen in person. This is quite understandable.

Our company policy is to offer a no quibble seven day (distance selling) money back guarantee with everything that we sell ensuring that our customers can buy in the knowledge that their money is 100% safe with us.

When you choose to deal with me and my Company you are dealing with a consummate professional who prides himself on giving his clients the very best on-going customer service.

To that end, we even have our own dedicated Customer Care Manager who is here to take care of any after sales requests or requirements.

Thank you for your time and I look forward to serving you soon.

Adam Carr and Rebecca Hazell
Managing Director