Bedford Hospital South Wing :Ophthalmology

General information

This is the official Facebook page for Bedford Hospital.

You can also visit our website at www.bedfordhospital.nhs.uk or follow our @bedfordhospital account on Twitter

Please note that this site is not monitored 24 hours a day and that cannot be used to give medical advice.

In a medical emergency you should dial 999 and for non-urgent medical advice you should dial 111.

Frequently Asked Questions

1. How is the site managed?

This site does not have a dedicated team to service the enquiries made through it. The staff who post the responses are doing so in addition to their main roles.

2. What can I post on the site?

Please remember that Facebook is a public forum and is not the appropriate place for us to discuss specific cases or complaints. In such cases we may message you directly to inform you on how best to resolve your issue.

Whilst we encourage healthy debate and appreciate that our users will have opinions on current events, we ask everyone to remember that this site has a large and diverse user base, so please be respectful when making your comments.

Our Patient Advice and Liaison Service (PALS) is our dedicated department that deals with these enquiries and can be contacted via email at PALS@bedfordhospital.nhs.uk or by phone on 01234 795814.

3. What is your deletion policy?

Bedford Hospital NHS Trust will remove any comments that are considered to be:

- Offensive
- Abusive
- Threatening
- Deliberately insensitive or inflammatory
- Contain links

We may remove posts that have no connection to Bedford Hospital NHS Trust as this site is for local healthcare information. It is inappropriate for us to comment on or host debates about actions being undertaken by other Trusts, other professional bodies or other countries.

Where possible we will try to inform a user that their post has been deleted and offer an explanation as to why. However, as this site is not run by a dedicated team, we may not always be able to do this.

4. Why do you mention the names of some patients?

Patients that we name in our articles and posts have agreed and signed to do so. Each patient fills out a consent form which must be signed by them and authorised by a responsible clinician if appropriate.

5. How can I contact you if I don’t want to post my questions on here?

You can contact the communications team via email at Communications@bedfordhospital.nhs.uk. Again please note that emails are not monitored 24 hours a day cannot be used to give medical advice.

Alternatively, you can contact our PALS team (patient advice and liaison service) via email at PALS@bedfordhospital.nhs.uk.

6. Key information and advice

You can find out more about our hospital at www.bedfordhospital.nhs.uk.

Company Overview

Bedford Hospital NHS Trust, South Wing, Kempston Road, Bedford, MK42 9DJ.

Terms

Posts which do not comply with our Facebook terms or are offensive, discriminatory or accusatory will be deleted immediately.

Bedford Hospital NHS Trust is not responsible for content posted up by members of the public or external companies. Our acceptance of their profile is not an endorsement of the content.