Cumberland Building Society

General information

If you have any specific questions or queries in relation to account/service issues these should be referred to Cumberland Building Society, via either the customer service team on 01228 403141, on our website https://www.cumberland.co.uk/about/contact or in branch https://www.cumberland.co.uk/about/branch-finder.

Do not post account details or personal information on this page.

Terms and conditions found at: http://www.cumberland.co.uk/facebook-conditions

And here's our photo policy: https://www.cumberland.co.uk/news/photo-sharing-policy

As a mutual organisation the Cumberland Building Society is owned and run for the benefit of our members. By simply opening a savings account or by taking out a mortgage with us you become a member of our Society-and not just a customer to us. We aim to be the natural choice for financial services for people who live in the communities we serve. To help us achieve this we put members’ interests first in everything we do, from providing a wide range of great products to improving service and value. As a mutual organisation, we do not need to maximise profit for external shareholders and the Society is run in the best long-term interests of its members.

By making you our priority, our customer service will focus on your needs, if we get it wrong, we will do everything we can to put it right. Our extensive branch network and local customer service team make it easy for you to contact us at your convenience.

It is a key principle of the Society that our products and services are clear, straightforward and accessible. We recognize our duties in terms of responsible lending and financial inclusion and are committed to treating our customers fairly.

As an independent regional building society, we believe we have a responsibility to support our local communities. In the last financial year, we donated more than £100,000 to support local community, educational and charitable events. Regardless of the size of the initiative we support, our aim is to help make a real difference. We also believe our branches are important to the local community and have designated several of our smaller branches as ‘community branches’, these offer a range of free services to the local community.